Refund policy

RETURN AND REFUND POLICY

Last updated: September 21, 2026

APPOINTMENT CANCELLATIONS

We kindly request at least 24 hours’ notice if you need to cancel or reschedule your appointment. This courtesy helps our salon team manage its schedule and makes the appointment available to another guest.

Nail Garden does not currently require a deposit or charge a standard cancellation fee for regular service appointments. Group reservations, private events, promotional appointments, or specially arranged services may have separate terms disclosed before booking.

COMPLETED SERVICES

Because salon services are personalized and performed in person, payments for completed services are generally non-refundable. If you are unhappy with a service, please notify the salon manager before leaving or contact the location within three days of your appointment. We will review the concern and make a reasonable effort to provide an appropriate solution. Any corrective service is subject to a manager’s assessment and availability.

GIFT CARDS

Gift card purchases are final and non-refundable. Gift cards cannot be redeemed for cash except where required by applicable law. We will disclose any location restrictions or additional gift-card terms when you purchase the gift card.

ONLINE BEAUTY PRODUCTS

Beauty products purchased through ShopNailGarden.com are sold by our separate online beauty store and are subject to the return, refund, and shipping policies posted on that website.

For questions about an appointment, service, or gift card, please contact the Nail Garden location you visited or email contact@nailgarden.com.